And that’s why it’s such a big deal-for customers and for shareholders-that Apple is extending the warranty.
That’s why Apple has been charging through the nose and taking forever on these repairs. For Apple’s service team, the entire upper half of the laptop is a single component. You also have to replace the glued-in battery, trackpad, and speakers at the same time. You can’t even swap out the upper case containing the keyboard on its own. The keyboard itself can’t simply be swapped out. Her research found that “while some keys can be very delicately removed, the spacebar breaks every single time anyone, including a professional, tries to remove it.” The heroine at the center of this story is Casey Johnston, an editor for The Outline who has reported extensively on this issue since her computer came down with the affliction last year. Dust can block the keycap from pressing the switch, or disable the return mechanism. The basic flaw is that these ultra-thin keys are easily paralyzed by particulate matter.
NEW MACBOOK PRO KEYBOARD TOO LOUD UPDATE
(If we can get our hands on one, I’ll update this.) As far as we know, Apple’s new warranty replacements are unchanged-if they had improved, you’d think Apple would mention it-but we haven’t analyzed any units that have shipped in the last few weeks. Anyone who has paid Apple to swap out their upper case in the last two years has most likely gotten the newer design. The 2.0 variant seems to handle dust a bit better, but had been on the market for a year before the volume of complaints reached a fever pitch. They haven’t recovered since.Īpple has shipped two iterations of the butterfly mechanism. The subsequent 2013 update sent the MacBook line into a freefall, earning a mere 1/10-the lowest a notebook had ever earned at that point.
We downgraded Apple from a seven-out-of-ten to a two. In our eyes, the new design was a repairability flop. How time-consuming (and therefore expensive) is it to open? Can broken components be replaced individually, or will you have to swap out more expensive larger modules? Our score provides a consumer with an educated guess of repair costs before they buy the product. Unlike the rest of the tech media, we don’t judge products for their release-day usability or aesthetics-we focus on what will happen when the device (inevitably) fails. The new notebook was universally applauded by tech pundits, with one notable exception: my team at iFixit. That radical redesign replaced their rugged, modular workhorse with a slimmed-down frame and first-of-its-kind retina display. The first-gen butterfly keyboard showed up in 2015, but the real root of the problem dates back to 2012 in the very first Retina MacBook Pro.
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